Shopify Plus project scope of work template (for agencies)
Shopify Plus projects are still repeatable—but the edge cases show up more often.
Compared to a standard Shopify build, Plus scopes more frequently include:
- multi-market complexity (currencies, languages, domains)
- B2B / wholesale requirements
- deeper integrations and operational constraints (ERP/WMS/3PL)
- stricter QA and launch expectations
- checkout extensibility workstreams that deserve their own scope lines
If your scope document doesn’t reflect those dimensions explicitly, delivery will discover them mid-project—and your estimate will be wrong.
Below is a copy/paste Shopify Plus scope template you can use in Google Docs.
If you want the scope to assemble from inputs (markets count, B2B yes/no, integration complexity, checkout workstreams), RuleDox can generate a near-complete Plus scope draft inside Google Docs.
Assemble a Plus scope in Google Docs → https://ruledox.app/live-demo
Who this template is for
- Shopify agencies delivering Shopify Plus projects
- Teams scoping multi-market, B2B, and integration-heavy builds
- Agencies that want scoping to be delegable without missing critical workstreams
Who it’s not for
- Small DTC stores with minimal integrations and single-market requirements (use the standard store build scope)
TL;DR (what makes Plus scoping different)
Plus projects aren’t “bigger.” They’re more conditional.
A strong Plus scope makes these explicit:
- markets configuration (and domain strategy)
- B2B model (if any) and pricing/terms rules
- integrations and data workflows
- checkout extensibility workstreams (if any)
- QA/launch plan and acceptance
- post-launch support and change rules
How to use: Copy this section into your scope doc. Delete what you don’t offer. Replace bracketed fields.
1) Project overview
Client: [Client name]
Project: Shopify Plus implementation
Store model: [DTC / B2B / Hybrid]
Primary objective: [e.g., launch multi-market Plus store with B2B ordering and ERP integration]
Success criteria:
- storefront launches on agreed domains/markets
- key purchase flows work end-to-end
- integrations pass agreed workflows
- acceptance criteria signed off
2) Discovery & solution design
Plus projects need early constraint mapping.
Discovery includes:
- workshops or async discovery to confirm requirements and priorities
- integration/workflow mapping (what systems, what must sync)
- risk register (edge cases + mitigations)
Outputs:
- confirmed scope inputs + assumptions
- implementation plan (high-level)
3) Storefront/theme work
Define theme approach:
- [custom theme build] OR [theme selection + customization]
Deliverables may include:
- template implementation: [list templates]
- component/section build list: [list]
- responsive behavior
- accessibility hygiene targets (if required)
4) Markets configuration (multi-market)
Define the markets model explicitly.
Markets in scope:
-
of markets: [N]
- currencies: [list]
- languages: [list]
- domain strategy: [subfolders / subdomains / separate domains]
Deliverables include:
- Shopify Markets configuration per defined model
- translation workflow definition (client vs agency responsibility)
- market-specific price/shipping/tax rule configuration (per client-provided policy)
5) B2B / wholesale (if applicable)
If B2B is in scope, define:
- customer model (companies, buyers, roles)
- pricing model (tiered/negotiated/MOQ)
- payment terms (card vs net terms)
- catalog visibility rules
Deliverables include:
- B2B configuration per defined rules
- role-based acceptance scenarios
6) Integrations (ERP/WMS/3PL/accounting)
Integrations must be named to be in scope.
In-scope integrations:
- [System #1] — workflows, entities, what “done” means
- [System #2]
Deliverables include:
- data mapping (entities + key fields)
- workflow mapping (happy path + edge cases)
- testing plan and validation
7) Checkout extensibility (scope separately)
Don’t bury checkout work under “theme work.”
If included, define:
- Checkout UI extensions: [yes/no]
- Payment customization: [yes/no]
- Post-purchase flows: [yes/no]
Deliverables include:
- build/configuration of specified checkout workstreams
- QA scenarios covering affected flows
8) QA plan + acceptance
Plus projects should define QA as a workstream.
Agency QA includes:
- cross-browser and responsive checks
- end-to-end checkout testing per markets
- integration workflow testing per scenarios
- role-based B2B testing (if applicable)
Client acceptance includes:
- approve content and policy accuracy
- confirm tax/shipping rules match business requirements
- sign off on go-live readiness
9) Launch plan (cutover)
Define:
- go-live checklist
- DNS cutover responsibilities
- freeze windows
- rollback criteria
10) Post-launch support window
- support window: [e.g., 3–10 business days]
- what is included vs what is new scope
11) Out of scope (exclusions)
Unless explicitly listed in scope:
- copywriting/photography
- SEO growth work (link building/content strategy)
- custom app development beyond specified checkout work
- undefined integrations or additional markets
- performance guarantees
- legal/tax compliance advice (configuration is not advice)
12) Assumptions
- client provides access (Shopify, domains/DNS, apps)
- client provides approvals within [X] business days
- client provides final policy decisions (pricing, terms, tax/shipping rules)
13) Change request triggers
A change request is triggered by:
- additional markets/languages/currencies
- new integrations/apps
- changes to B2B model or pricing rules
- expanding checkout extensibility workstreams
- new templates/components beyond the list
Variables (inputs) that change a Shopify Plus scope
- number of markets/languages/currencies
- domain strategy complexity
- B2B / wholesale yes/no + model
- integration count + workflow complexity
- catalog size + variant complexity
- checkout extensibility scope
- timeline constraints and launch windows
- acceptance/QA standard
Common Shopify Plus scoping mistakes
Mistake 1: Treating Plus as “just a bigger store build”
Fix: scope Plus-specific workstreams separately (markets, B2B, checkout extensibility, integrations, QA).
Mistake 2: Underestimating multi-market complexity
Fix: specify markets count, languages, currencies, domain strategy, and translation responsibilities.
Mistake 3: Bundling checkout work into “theme”
Fix: checkout extensibility has its own build + QA effort. Scope it clearly.
How RuleDox helps
Plus scopes are full of conditionals. RuleDox assembles the correct sections inside Google Docs from inputs (markets, B2B, integrations, checkout workstreams), so:
- nothing is missed
- scoping can be delegated
- hours/pricing logic (if you use it) stays consistent
Assemble a Plus scope in Google Docs → https://ruledox.app/live-demo
Related templates
- Store build scope: https://ruledox.app/content/shopify/shopify-store-build-scope-of-work
- B2B / wholesale scope: https://ruledox.app/content/shopify/shopify-b2b-wholesale-scope
- App integrations scope: https://ruledox.app/content/shopify/shopify-app-integration-scope
- Migration scope: https://ruledox.app/content/shopify/shopify-migration-scope-of-work
FAQ
Should every Plus project include checkout extensibility?
No. Only scope checkout extensibility when there is a clear requirement. If it’s “maybe later,” keep it out of scope and define it as a future change request.
How do you price multi-market complexity?
By scoping it as real work: market count, translation workflow, domain strategy, QA per market, and operational constraints.